Man with Van Kentish Town Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Kentish Town provides removal and related services within the United Kingdom. By making a booking, requesting a quotation, or using our services in any way, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Man with Van Kentish Town, the provider of the removal and associated services.
1.2 "Customer" means any individual, partnership, company or organisation that requests or uses the services of the Company.
1.3 "Services" means any removal, transportation, loading, unloading, packing, unpacking, or related services provided by the Company.
1.4 "Goods" means any personal belongings, furniture, equipment, or other items handled, transported, or stored by the Company on behalf of the Customer.
1.5 "Service Area" means the locations within which the Company offers its services, primarily within Kentish Town and surrounding areas but also covering other parts of the United Kingdom where agreed in advance.
2. Quotations and Bookings
2.1 Any quotation provided by the Company is based on the information supplied by the Customer regarding the collection address, delivery address, access conditions, type and quantity of Goods, and any special requirements.
2.2 Quotations are estimates only and are not binding if the information supplied by the Customer is incomplete, inaccurate, or changes prior to or on the day of the Service.
2.3 Quotations are normally provided on a time and vehicle basis, including any agreed number of staff. Additional charges may apply for extra time, additional manpower, unforeseen access difficulties, or increased volume of Goods.
2.4 A booking is only confirmed once the Customer has accepted the quotation and the Company has acknowledged the booking. The Company reserves the right to refuse any booking at its discretion.
2.5 The Customer is responsible for ensuring that all details in the booking confirmation are correct. Any changes must be communicated to the Company as soon as possible and may result in a revised quotation.
2.6 If the Customer requires services outside the normal Service Area or at unsociable hours, this must be agreed in advance and may be subject to additional charges.
3. Access and Parking
3.1 The Customer must ensure that appropriate parking is available for the Company’s vehicle at both the collection and delivery addresses. Any parking fees, permits, or fines incurred as a result of inadequate parking arrangements may be charged to the Customer.
3.2 The Customer must inform the Company of any access issues such as narrow streets, low bridges, height restrictions, internal stairs, or lift limitations that may affect the provision of the Services.
3.3 Where access is significantly more difficult than stated at the time of quotation, the Company reserves the right to make additional charges or, if necessary, refuse to carry out all or part of the Service.
4. Packing and Preparation
4.1 Unless otherwise agreed in writing, the Customer is responsible for properly packing and securing all Goods before the arrival of the Company.
4.2 The Customer must ensure that all boxes and containers are suitably strong, closed, and clearly labelled. Fragile items must be adequately protected using appropriate packing materials.
4.3 The Company is not liable for damage to Goods that are inadequately packed or that have pre-existing damage, wear, or defects.
4.4 The Customer is responsible for disconnecting and preparing any appliances, such as washing machines, dishwashers, and electrical equipment, prior to removal, unless the Company has expressly agreed to provide this as an additional service.
5. Payments and Charges
5.1 Prices are normally based on hourly rates or fixed fees as set out in the quotation. The Company reserves the right to adjust rates from time to time.
5.2 Unless otherwise agreed in writing, payment is due immediately upon completion of the Service. The Company may request a deposit or full payment in advance for certain bookings.
5.3 If the Service is extended beyond the initially agreed time due to delays caused by the Customer, additional charges will apply at the Company’s standard hourly rate or as otherwise specified.
5.4 The Customer must pay all charges without deduction, set-off, or counterclaim. Failure to pay on time may result in interest being charged on overdue amounts at the statutory rate until payment is received in full.
5.5 Where payment is to be made by a third party on behalf of the Customer, the Customer remains fully responsible for ensuring that the payment is made in accordance with these Terms and Conditions.
6. Cancellations and Amendments
6.1 If the Customer wishes to cancel or amend a booking, they must notify the Company as soon as reasonably possible.
6.2 The Company reserves the right to apply the following cancellation charges based on the notice given:
a) More than 48 hours before the booking start time: no cancellation fee may be payable, subject to any non-refundable expenses already incurred by the Company.
b) Between 24 and 48 hours before the booking start time: up to 50 percent of the quoted price may be charged.
c) Less than 24 hours before the booking start time or failure to be available at the agreed time and place: up to 100 percent of the quoted price may be charged.
6.3 If the Customer requests significant changes to the booking, including changes to the date, time, addresses, or scope of the Service, the Company may treat this as a new booking and apply revised charges.
6.4 The Company will make reasonable efforts to accommodate rescheduling requests but cannot guarantee availability at alternative times.
6.5 The Company reserves the right to cancel or postpone a booking if it is prevented from carrying out the Service due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, accidents, or staff illness. In such cases, the Company will offer an alternative date or refund any advance payments, but shall not be liable for any consequential losses.
7. Customer Responsibilities
7.1 The Customer must be present or represented at the collection and delivery locations to provide access, instructions, and to sign any necessary documentation.
7.2 The Customer must not ask the Company or its staff to undertake any actions that are illegal, unsafe, or in breach of these Terms and Conditions.
7.3 The Customer must ensure that Goods do not include any items that are prohibited or hazardous, including but not limited to:
a) Explosives, ammunition, or firearms.
b) Flammable or corrosive substances, gases, or chemicals.
d) Live animals or plants, unless expressly agreed in advance.
7.4 If such items are found, the Company may refuse to transport them and may, at its discretion, terminate the Service without refund.
8. Liability and Limitations
8.1 The Company will take reasonable care in handling and transporting the Customer’s Goods. However, the Company’s liability for loss of or damage to Goods is limited as set out in this clause.
8.2 The Company shall not be liable for:
a) Loss or damage arising from the Customer’s failure to pack Goods properly.
b) Pre-existing damage, defects, or wear and tear.
c) Loss or damage to fragile or perishable items, or items of special value such as jewellery, cash, important documents, works of art, antiques, or electronic data, unless such items have been declared and agreed in writing prior to the Service.
d) Indirect or consequential loss, including loss of profit, loss of opportunity, or emotional distress.
8.3 The Company’s total liability for any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to a reasonable sum proportionate to the value of the affected Goods and the charges paid for the relevant Service.
8.4 The Customer must inspect the Goods on delivery and notify the Company of any visible loss or damage as soon as reasonably practicable. Any claim must be made in writing within a reasonable period after completion of the Service, providing full details and evidence of the alleged loss or damage.
8.5 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under applicable law.
9. Waste and Disposal Regulations
9.1 The Company operates in accordance with applicable UK waste and environmental regulations, including rules relating to the transport and disposal of household and commercial waste.
9.2 The Company is not a general rubbish removal service and will not collect or dispose of waste unless this has been specifically agreed as part of the booking.
9.3 Where the Customer requests the removal of items for disposal, the Customer confirms that they are the owner of such items or have the authority of the owner to dispose of them.
9.4 The Company will only dispose of waste at authorised and licensed facilities, in compliance with legal requirements. Additional charges may apply for disposal services and any related fees.
9.5 The Customer must not request the Company to dispose of hazardous or controlled waste, including but not limited to chemicals, asbestos, medical waste, tyres, or electrical items classified as restricted unless the Company has specifically agreed and is properly authorised to do so.
9.6 If the Company discovers that items collected for removal amount to unlawful or improper waste, it may refuse to complete the Service, and the Customer shall be responsible for any costs or penalties arising as a result.
10. Delays and Waiting Time
10.1 The Company will make reasonable efforts to arrive at the agreed time, but timings are estimates and not guaranteed. The Company is not liable for delays due to traffic, roadworks, accidents, or other circumstances outside its control.
10.2 If the Company is kept waiting at the collection or delivery address due to issues such as lack of access, keys not being available, incomplete packing, or absence of the Customer or their representative, waiting time may be charged at the applicable hourly rate.
11. Insurance
11.1 The Company maintains appropriate insurance in relation to its vehicles and legal liabilities. This does not automatically extend to full cover for all Goods transported.
11.2 The Customer is strongly advised to arrange separate insurance for their Goods to cover any loss or damage beyond the Company’s limited liability as set out in these Terms and Conditions.
12. Complaints
12.1 If the Customer is dissatisfied with any aspect of the Service, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.
12.2 The Company will aim to respond to complaints within a reasonable time frame and may request further information or evidence in order to assess the matter fully.
13. Data Protection and Privacy
13.1 The Company will collect and process personal data provided by the Customer for the purposes of managing bookings, providing Services, and meeting legal obligations.
13.2 Personal data will be handled in accordance with applicable data protection legislation in the United Kingdom. The Company will not sell the Customer’s personal data to third parties.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.
15.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
15.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.
15.4 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any previous agreements, understandings, or arrangements.
By proceeding with a booking or using the Services of Man with Van Kentish Town, the Customer confirms that they have read, understood, and agreed to these Terms and Conditions.
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