These Terms and Conditions set out the basis on which Man With Van Kentish Town provides removal, transport, and related handling services to residential and commercial customers. By making a booking, the customer agrees to these terms, which are designed to create a clear understanding of what is included, what is excluded, and how both parties should behave before, during, and after the service. These terms apply to all standard bookings, whether the work involves a single item, multiple items, part-load transport, or a full property move.

In these Terms and Conditions, references to “we,” “us,” and “our” mean the service provider operating under the Man With Van Kentish Town name. References to “you” or “the customer” mean the person or business requesting the service. The aim is to ensure a fair and lawful service arrangement for all parties. The customer should read the full terms carefully before confirming any booking, as a confirmed booking indicates acceptance of all stated conditions.

These conditions are intended for general service use and do not replace any rights that cannot legally be excluded under UK law. If any part of these Terms and Conditions is found to be invalid or unenforceable, the remainder will continue in force. We may update these terms from time to time, and the version applicable to a booking will be the version in effect at the time the booking is confirmed, unless a later written agreement is made.

Booking Process

All bookings for a van and man service in Kentish Town or any similar transport assignment must be made in advance unless otherwise agreed. The booking process usually begins with the customer providing details of the items, collection and delivery points, preferred dates, access conditions, floor levels, parking considerations, and any special handling requirements. We may ask for photographs, item dimensions, or an inventory to assess the work properly. Any quotation or estimate is based on the information provided at the time of enquiry.

Once we have reviewed the details, we may provide a fixed quote or an estimated price depending on the nature of the job. A booking is only confirmed when the customer accepts the quotation and we confirm availability. In some cases, we may require a deposit or written acceptance before reserving a time slot. The customer is responsible for checking that all booking details are correct, including addresses, access times, contact names, and the scope of the work. If the customer later changes key details, the price, timing, or vehicle requirements may need to be adjusted.

Payments and Pricing

All prices are quoted in pounds sterling unless stated otherwise. Unless a fixed price has been specifically agreed, charges may be calculated based on time, labour, vehicle use, mileage, waiting time, parking costs, congestion or toll charges where applicable, and any additional services requested. Our man with a van Kentish Town service may also charge for extra handling where items are unusually heavy, fragile, or difficult to access. Any estimate is given in good faith but may change if the actual job differs from the description supplied at booking.

Payment is normally due on completion of the service unless an alternative arrangement has been agreed in writing. We may require partial or full advance payment for certain bookings, including high-value moves, weekend jobs, urgent same-day requests, or work requiring extensive planning. Accepted payment methods may include bank transfer, card payment, or cash, depending on what has been agreed. The customer must ensure funds are available and payment is made promptly. If a payment is delayed, we may charge reasonable recovery costs or interest where permitted by law.

If the service is delayed because of incorrect booking information, inaccessible premises, lack of parking, missing keys, or customer-related delays, additional waiting or return visits may be chargeable. We reserve the right to suspend or refuse further work until outstanding sums are paid. Any discount or promotional rate is applied only when specifically stated and may be withdrawn if the customer materially changes the agreed job.

Cancellations, Rescheduling, and No-Show Policy

The customer may cancel or reschedule a booking by giving reasonable notice. For standard transport jobs, the earlier the notice, the lower the likelihood of cancellation charges. Where a deposit has been paid, it may be non-refundable or partially refundable depending on how much notice is provided and whether we have already reserved time, labour, or vehicle resources. If the cancellation occurs very close to the scheduled time, or if the team has already been dispatched, a cancellation fee may apply to cover lost time and costs.

If the customer is not present at the agreed time and location, cannot provide access, or is otherwise unable to proceed, the booking may be treated as a no-show. In such cases, the full or partial service fee may still be payable, together with any incurred travel or waiting charges. If we need to reschedule because of vehicle breakdown, severe weather, road restrictions, or other events outside our control, we will make reasonable efforts to offer a new time slot. We will not be liable for indirect losses caused by a necessary reschedule, provided we have acted reasonably.

Customer Responsibilities

The customer must ensure that the goods to be transported are accurately described and properly packed unless packing assistance has been included in the service. Fragile items, appliances, electronics, artwork, mirrors, and dismantled furniture should be prepared in a suitable condition for loading and transit. The customer should also remove hazardous materials, perishables, and items that cannot legally or safely be carried in a removal vehicle. If any item is likely to require special care, the customer must inform us in advance so that the appropriate handling measures can be considered.

The customer is responsible for arranging suitable access and for ensuring the property can be entered and exited safely. This includes securing permission for parking where needed, providing keys or entry codes, and confirming that stairways, lifts, corridors, and loading areas are usable. If assistance is needed to disconnect appliances, dismantle furniture, or protect floors and doorframes, this must be agreed before the job starts. Failure to provide accurate or complete information may lead to delays, additional charges, or refusal to carry out certain tasks.

Any person acting on behalf of the customer confirms that they are authorised to accept these terms. Where a booking is made by a business, landlord, agent, or third party, that party must ensure that the actual recipient of the service is aware of the booking details and responsibilities.

Liability and Limitations

We will take reasonable care of items entrusted to us during a man with a van Kentish Town booking. However, our liability is limited to losses or damage caused by our proven negligence, wilful misconduct, or breach of contract. We are not liable for pre-existing damage, inadequate packaging, hidden defects, or damage resulting from items being unstable, overfilled, or not properly secured by the customer. We are also not responsible for delays caused by traffic, weather, road closures, parking enforcement, or other matters outside our reasonable control.

Where goods are particularly valuable, rare, sentimental, or irreplaceable, the customer should arrange suitable insurance beforehand. Unless expressly agreed in writing, we do not provide valuation-based insurance for high-value items. Any claim for loss or damage must be reported within a reasonable time after the service, with supporting evidence such as photographs, an inventory, or receipts where available. Our liability for any single claim will not exceed the amount paid for the affected service, except where law requires otherwise.

Nothing in these Terms and Conditions limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. We do not exclude the rights of consumers under applicable legislation. If a customer’s own conduct contributes to loss or damage, our responsibility may be reduced proportionately.

Waste Handling and Regulatory Compliance

Where the booking involves unwanted items, clearance work, or transport for disposal, the customer must comply with all applicable waste regulations. We will only carry, transfer, or dispose of waste where the job has been arranged in accordance with the law. The customer must not ask us to remove hazardous waste, clinical waste, asbestos, chemicals, gas cylinders, or other prohibited substances unless we have specifically agreed lawful handling arrangements in advance. Any unlawful or unsafe item may be refused without liability.

The customer confirms that any waste handed over for collection is owned by them or that they have lawful authority to dispose of it. If we are asked to remove waste as part of a clearance or transport service, it may be handled under the requirements of current UK environmental and duty-of-care rules. This means waste must be accurately described, appropriately separated where necessary, and transferred only to licensed facilities or permitted disposal routes. Any false description of waste may result in refusal of service, additional charges, or cancellation of the booking.

We reserve the right to take reasonable steps to verify whether items are suitable for transport or disposal. If any item appears unsafe, contaminated, illegally held, or unsuitable for carriage, we may refuse to load it. The customer will remain responsible for any fines, penalties, or losses resulting from incorrect declarations or unlawful disposal instructions, except to the extent caused directly by our own breach of duty.

Service Conditions, Delays, and Force Majeure

All services are provided subject to reasonable operational conditions. Arrival times are estimates unless a precise time has been expressly guaranteed in writing. We will make reasonable efforts to arrive on time, but traffic, parking constraints, weather, access issues, and other operational factors may affect scheduling. If a delay becomes likely, we will aim to keep the customer informed where practical. The customer agrees that a reasonable delay does not automatically entitle them to cancel without charge.

We are not responsible for failure to perform any obligation caused by events beyond our reasonable control, including but not limited to severe weather, industrial action, fire, accident, road closure, flood, public emergency, legal restriction, or vehicle breakdown. If such an event prevents completion of the service, we may suspend, delay, or cancel the booking without liability for indirect losses. Any payment already made for work not performed due to a force majeure event will be handled fairly in accordance with the circumstances and any costs already incurred.

Property Care, Loading, and Unloading

We will use reasonable skill and care when lifting, carrying, loading, and unloading goods. However, the customer should ensure that routes are clear and that fragile surfaces are protected where necessary. If requested and agreed in advance, we may assist with basic dismantling, reassembly, or positioning of furniture, but this is subject to time, safety, and practicality. We may refuse any task that we consider unsafe, overly difficult, or likely to cause damage to people or property.

Heavy items may require more than one person, specialist equipment, or additional time. If the customer requests services that were not included in the original booking, we may charge extra or decline the request. The customer must alert us to any item that is unusually heavy, top-heavy, awkwardly shaped, or likely to become unstable in transit. The man with van Kentish Town service may decline to move items that cannot be safely handled without proper preparation.

If items are to be left unattended at delivery, the customer accepts the risk associated with doing so, unless we have agreed otherwise in writing. Any instruction to leave goods in a particular place must be lawful and practical. We are not responsible for loss after safe handover has occurred to the customer or an authorised recipient.

Governing Law and General Provisions

These Terms and Conditions, and any dispute or claim arising out of them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, subject to any mandatory rights available to consumers under applicable law. Any dispute should first be raised in good faith so that the parties may attempt a practical resolution before formal proceedings are considered.

If any term is found to be unenforceable, the remaining terms will continue to apply. A failure or delay by us in enforcing any right under these Terms and Conditions does not waive that right. No person other than the customer and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, unless expressly agreed otherwise in writing. These terms, together with the confirmed booking details, form the entire agreement between the parties for the relevant service.

By proceeding with a booking, the customer acknowledges that they have read, understood, and accepted these Terms and Conditions for the man with a van Kentish Town service. The objective of these terms is to provide a lawful, transparent, and reliable framework for moving and transport services, while keeping responsibilities clear and commercially fair.